As previously blogged, explaining anything to anybody with an ounce of computer literacy that rapidly evaporates when it comes to using said computer, is a very long drawn out, ultimately pointless exercise and a complete waste of time.
Customer has a computer, a computer that proudly states 2002 on its front screen. So old it's amazing it hasn't already died the amount of time it spends in transit between home and our workbench. It came in because it blue-screens and generates random STOP codes.
The PC blue-screens because it has conflicting software - Threatfire, a program that "features innovative real-time behavioral technology that provides powerful protection against both known and unknown viruses, worms, trojans, etc", AVG and the real-time protection feature of Ad-Aware along with a bunch of other useless crap known as the toolbars and Registy Mechanic, Tune-Up Utilities. Therefore it's a mystery as to how this computer actually managed to get to a desktop.
Anyway the problem is solved, leave Threatfire on and put nothing else on. Customer takes it home, Security Center tells them there is no anti-virus on it, they download Spyware Doctor with AntiVirus, and therefore the entire cycle starts again. One can only wonder; if the Windows Security Center told you to jump off a cliff, would you go and do it?
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