Picture a standard USB a-b cable.
Then the discussion:
"I want a [square end[] to a [square end] so it can go in the printer".
This is then followed by a discussion about some sort of list (?) and references to LPT1 - for a USB printer.
The CDs come with the printers, but apparently doesn't work under XP. Me thinks they didn't run the CD.
Thursday, May 20, 2010
Tuesday, February 2, 2010
Split Decisions...
A hard drive has needed replacing.
Customer: Can you split the drive into 2 please?
Support: Yeah, but can I ask why?
Customer: Your colleague told me it runs better plus if it means if it comes back in again you can just wipe the C drive and I keep all my stuff on the D drive.
Support: Um, yeah if that's what you want. By the way, we can't get anything off this, it is dead.
Customer: Doesn't matter, I've got it on an SD card.
The scary thing is he doesn't even know what a card reader is so nobody knows quite *what* he's been backing up to because I very much doubt it's an SD card...
Customer: Can you split the drive into 2 please?
Support: Yeah, but can I ask why?
Customer: Your colleague told me it runs better plus if it means if it comes back in again you can just wipe the C drive and I keep all my stuff on the D drive.
Support: Um, yeah if that's what you want. By the way, we can't get anything off this, it is dead.
Customer: Doesn't matter, I've got it on an SD card.
The scary thing is he doesn't even know what a card reader is so nobody knows quite *what* he's been backing up to because I very much doubt it's an SD card...
Monday, October 5, 2009
It Go Bang, It Does
Please don't confuse the voltage switch on your power supply for a power switch.
Flicking the voltage switch from 230v to 115v will, surprisingly enough, make it go bang.
The individual holds the record for the shortest amount of time between buying the system and bringing it back in a broken state - about 75 minutes.
Flicking the voltage switch from 230v to 115v will, surprisingly enough, make it go bang.
The individual holds the record for the shortest amount of time between buying the system and bringing it back in a broken state - about 75 minutes.
Thursday, September 24, 2009
Thicks & Co
The general thickness of some people has to been to be believed.
The printer doesn't print. Why doesn't it print? Would it help if I plugged it in?
I want ink for my printer. I had it from here. It was blue.
The biggest example of thick people comes from those who do all their research online, become convinced of something, then phone up an outlet and proceed to have their theories blown out of the water. Either that or they'll just hang up.
Still, even the thickest people on the planet do learn from examples. Buying anything from the biggest computer retailer in the UK and then going back for technical support usually means they don't go back again. Result!
The printer doesn't print. Why doesn't it print? Would it help if I plugged it in?
I want ink for my printer. I had it from here. It was blue.
The biggest example of thick people comes from those who do all their research online, become convinced of something, then phone up an outlet and proceed to have their theories blown out of the water. Either that or they'll just hang up.
Still, even the thickest people on the planet do learn from examples. Buying anything from the biggest computer retailer in the UK and then going back for technical support usually means they don't go back again. Result!
Sunday, September 20, 2009
An Actual Conversation
User (U): "I have Windows 97 and Works. Do I need Works on a computer in order to transfer the files?"
Support (S): "No."
U: "How do I get Works back on the new computer?"
S: "Run the CD it came with."
U: "Doesn't it come with Windows?"
S: "No."
U: "But do I need it on a PC to transfer the files?"
S: "No..."
U: "does it matter I have Windows 97?"
S: "There's no such thing as Windows 97. There's Windows 95 and Windows 98."
U: "No, I'm looking at it now."
S: "Yeah but if you have the new sysem you can put your Works on, no problem."
U: "Do I need Works on the computer to transfer the files?"
S: "NO!"
Support (S): "No."
U: "How do I get Works back on the new computer?"
S: "Run the CD it came with."
U: "Doesn't it come with Windows?"
S: "No."
U: "But do I need it on a PC to transfer the files?"
S: "No..."
U: "does it matter I have Windows 97?"
S: "There's no such thing as Windows 97. There's Windows 95 and Windows 98."
U: "No, I'm looking at it now."
S: "Yeah but if you have the new sysem you can put your Works on, no problem."
U: "Do I need Works on the computer to transfer the files?"
S: "NO!"
Tuesday, September 1, 2009
Odds and Sods
pcAnywhere. Wonderful piece of software. Too advanced for some people.
Running software on your computer using data from a remote computer (through pcAnyWhere) that doesn't even have said data on it in the first place, probably isn't going to work.
Printers that we apparently sold gain the ability somehow to take separate ink cartridges when they went out using colour blocks originally. That's clever. Otherwise known as "I want ink but I dunno what I got even though I look at it daily."
"I cannot burn DVDs, why? My friend can do it, why can't I?" No, no clues. Except it involves a camcorder and a progress bar that gets stuck at 84%.
It is still amazing the number of people who buy or "obtain" software like Microsoft Office, yet when their computer goes tits up sixteen months later because somebody discovered BitTorrent, the disks apparently don't exist and calls of "can you put this on?" "Have you a licence?" "No." occur regularly. Yet when the system's been wiped and comes back in three weeks later because they've discovered Limewire, Office has suddenly appeared again, about half an hour after Limewire was installed...
Running software on your computer using data from a remote computer (through pcAnyWhere) that doesn't even have said data on it in the first place, probably isn't going to work.
Printers that we apparently sold gain the ability somehow to take separate ink cartridges when they went out using colour blocks originally. That's clever. Otherwise known as "I want ink but I dunno what I got even though I look at it daily."
"I cannot burn DVDs, why? My friend can do it, why can't I?" No, no clues. Except it involves a camcorder and a progress bar that gets stuck at 84%.
It is still amazing the number of people who buy or "obtain" software like Microsoft Office, yet when their computer goes tits up sixteen months later because somebody discovered BitTorrent, the disks apparently don't exist and calls of "can you put this on?" "Have you a licence?" "No." occur regularly. Yet when the system's been wiped and comes back in three weeks later because they've discovered Limewire, Office has suddenly appeared again, about half an hour after Limewire was installed...
Tuesday, August 18, 2009
Silly Question Time
"Do I need to be online to activate my Internet Security software?"
"Where do these viruses come from?" - with Limewire on the desktop.
"What can I do to a four year old computer to make it play modern games?", that does not involve the word "scrap".
"Do you need these?" - keyboard, mouse and/or monitor. A repair outlet isn't going to be much good without the basics. You don't go to a garage for an MOT and say to them, "do you need the 'How to do an MOT' book", or "do you need use of my garage?"
"Where do these viruses come from?" - with Limewire on the desktop.
"What can I do to a four year old computer to make it play modern games?", that does not involve the word "scrap".
"Do you need these?" - keyboard, mouse and/or monitor. A repair outlet isn't going to be much good without the basics. You don't go to a garage for an MOT and say to them, "do you need the 'How to do an MOT' book", or "do you need use of my garage?"
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