People who clearly don't know what they're talking about or who don't read what they're given should realistically write things down before they come to a computer technician, otherwise they paint pictures that seem ridiculous to those who actually know what they're talking about.
Such as the user who actually said their motherboard cost £1500, it was a "board manufacturer" who don't make motherboards anyway and they've bought a new one on eBay - apparently Acer make motherboards. Technically they do
The other query of the day was the user who bought a laptop in wanting to know why the Outlook 2007 wanted a product key when they'd bought a licence for it. It turned out they had Home & Student which doesn't include Outlook which was why the code hadn't unlocked it. "How do you know that?" they ask. Well it's written on the front of the box. "Oh."
Wednesday, May 13, 2009
Friday, May 8, 2009
Useless Pieces Of Crap
Many potential items could be listed here, however a particularly common scenario is the user who can't get Internet Explorer to work. One look at the computer and it's hardly surprising why the browser doesn't work; the user has every toolbar under the sun and then some more.
The amount of screen space these useless pieces of crap take up is so high it's often a miracle that the user is able to see any web pages at all. Google Toolbar, Yahoo Toolbar, eBay, Windows Live, etc. Add on all the spyware crap such as MyWebSearch and friends and that's a good third of the screen totally wasted.
It's scary really because you don't drive your car with a third of the windscreen covered up do you? So why do people insist on browsing with hundreds of toolbars they don't actually need?
On another theme of useless pieces of crap, software like RegCure and "System Optimizer 2008" and other similiar products turns up on a lot of computers. All of the "errors" that these programs flag up aren't real errors, and if somebody's registry really was screwed or corrupt then you'd have known about it by the time you get to RegCure, I'd hope anyway.
This goes back to the saga of people attempting to fix their own computers. Does anybody who isn't a mechanic take the car to pieces?
The amount of screen space these useless pieces of crap take up is so high it's often a miracle that the user is able to see any web pages at all. Google Toolbar, Yahoo Toolbar, eBay, Windows Live, etc. Add on all the spyware crap such as MyWebSearch and friends and that's a good third of the screen totally wasted.
It's scary really because you don't drive your car with a third of the windscreen covered up do you? So why do people insist on browsing with hundreds of toolbars they don't actually need?
On another theme of useless pieces of crap, software like RegCure and "System Optimizer 2008" and other similiar products turns up on a lot of computers. All of the "errors" that these programs flag up aren't real errors, and if somebody's registry really was screwed or corrupt then you'd have known about it by the time you get to RegCure, I'd hope anyway.
This goes back to the saga of people attempting to fix their own computers. Does anybody who isn't a mechanic take the car to pieces?
Sunday, May 3, 2009
What The...?!
Quite possibly the strangest concept I think I've ever heard in the history of anything:
Customer brings laptop in having done something unique to it involving a battery. We take it to pieces to fix it, they take it home and take it to pieces again to check the work. Needless to say the laptop is now scrap as they broke it.
They then come out with possibly the most ludicrous statement ever made: "Do you do any laptops that can be used while jogging?" Their reasoning for this was in case they were called up by the boss to do any work. The idea of the customer running down the street with a laptop in front of their face was... different, yet the entire concept was pretty foolish.
Customer brings laptop in having done something unique to it involving a battery. We take it to pieces to fix it, they take it home and take it to pieces again to check the work. Needless to say the laptop is now scrap as they broke it.
They then come out with possibly the most ludicrous statement ever made: "Do you do any laptops that can be used while jogging?" Their reasoning for this was in case they were called up by the boss to do any work. The idea of the customer running down the street with a laptop in front of their face was... different, yet the entire concept was pretty foolish.
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