(Thick) people who have computers who think they can fix it themselves generally can't. Either the problem gets worse, it develops into another problem that itself gets worse, or the entire computer stops working. If your car develops a major fault you take it straight to a garage, you don't lift the bonnet and start trying to fix it yourself, do you?
People who bring computers in for repair and mutter the immortal phrase "my mate's had a go" usually mean one of two things: 1) They've screwed it up even further, and/or 2) they've wiped it and put a dodgy copy of Windows on it.
That being said, people who bring computers in with issues regarding to web-based email always fail to provide their email addresses or passwords to get into them. Unless they think we have access to every email address in the planer or can find it in two seconds flat like they do in the movies.
Friday, April 10, 2009
I Don't Care!
If you take your computer to be fixed, please don't dress up your stories of "what it was" with every little detail going of how it's ended up in that state because we really couldn't give a toss one way or another. If it can be done in three sentences, do it in three sentences, give us your number and then go away. The more you talk, the longer it'll take to get the system back and while I'm sure Auntie Mable in Scunthorpe was upset that she couldn't see you waving at her on the webcam, I'm sure she won't throw herself under a bus in the meantime.
People who introduce the phrase "I'll tell you what it was" towards the end of a conversation need shooting. These stories tend to be incredibly tedious, boring, irrelevant and involve some other person being out of their depth. The stories rarely have anything to do with the computer that's just been dumped on the desk - on the rare occasion that they do they tend to involve mundane issues that could be solved in two seconds flat by Google or by pressing F1.
People who introduce the phrase "I'll tell you what it was" towards the end of a conversation need shooting. These stories tend to be incredibly tedious, boring, irrelevant and involve some other person being out of their depth. The stories rarely have anything to do with the computer that's just been dumped on the desk - on the rare occasion that they do they tend to involve mundane issues that could be solved in two seconds flat by Google or by pressing F1.
Sunday, April 5, 2009
Everything But The Kitchen Sink...
A potentially scary aspect to the "I want a computer/my computer's foobarred" saga is the user who phones up, has a twenty minute conversation about computer-related stuff and then doesn't take in anything of what's been said.
The discussion was along the lines of I've got a computer, I want to upgrade it, I want to do this, that and the other under the sun with it, oh by the way will I notice a difference between this processor and that processor when I'm typing into Word? You can probably guess where the rest of the conversation went after that.
The foll0w-up conversation is a clear indication of people who go online, have access to copious information about any topic you care to mention, then phone up a computer shop and suddenly forget how to use the Internet. The customer wanted more memory (see a previous entry on the usual discussion of how the "I want more memory" routine plays out) but wanted to know if it could be done without taking the side of the case off. It can, but I mean you don't take the car around various garages to find out what sort of engine you've got, you either lift the bonnet up or look in the manual...
The discussion was along the lines of I've got a computer, I want to upgrade it, I want to do this, that and the other under the sun with it, oh by the way will I notice a difference between this processor and that processor when I'm typing into Word? You can probably guess where the rest of the conversation went after that.
The foll0w-up conversation is a clear indication of people who go online, have access to copious information about any topic you care to mention, then phone up a computer shop and suddenly forget how to use the Internet. The customer wanted more memory (see a previous entry on the usual discussion of how the "I want more memory" routine plays out) but wanted to know if it could be done without taking the side of the case off. It can, but I mean you don't take the car around various garages to find out what sort of engine you've got, you either lift the bonnet up or look in the manual...
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