A potentially scary aspect to the "I want a computer/my computer's foobarred" saga is the user who phones up, has a twenty minute conversation about computer-related stuff and then doesn't take in anything of what's been said.
The discussion was along the lines of I've got a computer, I want to upgrade it, I want to do this, that and the other under the sun with it, oh by the way will I notice a difference between this processor and that processor when I'm typing into Word? You can probably guess where the rest of the conversation went after that.
The foll0w-up conversation is a clear indication of people who go online, have access to copious information about any topic you care to mention, then phone up a computer shop and suddenly forget how to use the Internet. The customer wanted more memory (see a previous entry on the usual discussion of how the "I want more memory" routine plays out) but wanted to know if it could be done without taking the side of the case off. It can, but I mean you don't take the car around various garages to find out what sort of engine you've got, you either lift the bonnet up or look in the manual...
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