(Thick) people who have computers who think they can fix it themselves generally can't. Either the problem gets worse, it develops into another problem that itself gets worse, or the entire computer stops working. If your car develops a major fault you take it straight to a garage, you don't lift the bonnet and start trying to fix it yourself, do you?
People who bring computers in for repair and mutter the immortal phrase "my mate's had a go" usually mean one of two things: 1) They've screwed it up even further, and/or 2) they've wiped it and put a dodgy copy of Windows on it.
That being said, people who bring computers in with issues regarding to web-based email always fail to provide their email addresses or passwords to get into them. Unless they think we have access to every email address in the planer or can find it in two seconds flat like they do in the movies.
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