Them: "I want some ink for a Lexmark (printer model)
Us: "According to Lexmark they don't make that particular model."
Them: "Oh. (one phone call later) It is a Lexmark
Us: "But that model only takes ribbons or toners. Not 'normal' cartridges."
Them: "I'll go have a look, be back in five."
Twenty minutes later:
Them: "It's a Lexmark (printer model that's totally different from the original request
This conversation has been known to occur during purchase of ink for a printer the customer doesn't even have. Apparently Epson ink fits inside Canon printers, etc. The strange thing is printers have their model number stuck on the top, on the box, flagged up everything you print something... and they don't even know what brand of printer it is never mind model.
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