The Case Of The Disappearing Software...

Absolutely adamant that they've had nothing to do with it, somebody's internet security package somehow went totally bye-bye. Software does not disappear on its own, so either it was uninstalled, purged or whatever. Problem is sorted, they have it back. One phone call 90 minutes later, it turns out all the stuff that's somehow deleted itself has ended up in the Recycle Bin and the missing software is there too, though of course simply restoring it back wasn't an option.

After a basic explanation of how the Windows Recycle Bin's "first in, first purged" ideology worked, customer now decides they won't delete anything from it "in case it screws up the internet security". Any program that's running from the Recycle Bin isn't going to be running very long, though surprisingly this system is still running, but how long for is going to be anybody's guess as it'll only be a matter of time before key files end up in the Recycle Bin as well.