The majority of problems are self-inflicted, that's for sure. When somebody doesn't listen to the very people they're paying to solve their problem, it makes you wonder why you bother sometimes.
Kaspersky anti-virus software is not a bad program for what it is. It, like in conjunction with most other malware protection programs, is designed to be used on its own. No matter how many times you tell people, "one system protection software per computer", there's always one that thinks they know better.
This person has Kaspersky on a computer. They then decide to put AdAware on it, the newer version with real-time protection. Computer freezes. Individual removes AdAware, computer's fine. Individual then decides to put AdAware back on again, computer freezes again, and the invidiual doesn't quite seem to understand that the problem is being caused by AdAware fighting with Kaspersky. This conversation is repeated three times over in two days over the phone and they still don't get it now.
Saturday, March 21, 2009
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